Refund And Returns Policy - Trippy 420 Room

Overview

Refunds/Reships
Refunds/reships are handled on a case by case basis. No refunds/reships will be issued if the tracking number shows delivered.

Refunds will only be given if we’re out of the product that the buyer ordered, Or if there is an issue with the order that was our fault.
No refund for international shipment being seized by customs.

RTS
resulting from your lack of ability to provide the correct address and name associated with it, you will not be refunded or reshiped.

We are not responsible for stolen mail. Make sure your address is safe and you are using the name that matches the rest of the mail coming to that address.

We will offer a full reship if I made an error that caused the package to not be delivered/RTS.

Seizures
Seized orders will receive a 50% refund or a 50% reship (to a new address). Your choice only on domestic shipping.

Shipping
We Ship 5 days a week. Saturday is optional for our worker so its not a guarantee that anything will ship on saturdays. Sunday is the day of rest so no business will be conducted until the following Monday.

Tracking
numbers are provided as usual. I will on the other hand check them for you for a couple of days after marked shipped.

Please use a Good Address if your shipment is international and USPS zip code looks up tool to get the USPS version of your address.

Please format your order notes as follows, using your USPS verified address

*Warning: You MUST use the name that matches the rest of the mail going to your address. Using a fake name can cause a Return To Sender. No reship/refund will be issued in the case of a RTS due to using a fake name.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.